POLICIES
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Policies
Appointment Policy
Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation policy for details).
Cancellation / No Show Policy
We have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 24 hours will have the following fee automatically charged to the credit card on file:
All Injection Appointments:
15 minutes – $50
30-59 minutes – $100
60+ minutes – $150
All Skin Health Appointments:
Skin Consultations – $30
Any Skin Health Service – $100
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
Refund Policy
We do not offer refunds on services rendered.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases.
Children Policy
We love babies and children, we have a private room for treatments. If you have a child in a carrier or stroller or a well behaved child that can sit in a chair, you are welcome to bring them along to sit in the treatment room if you are unable to arrange for mommy alone time. Remember that there are sharp objects and sometimes blood.
Pet Policy
Although we love animals, we ask that you please leave your pet at home during your visit.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our spa services facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our patients.
Anti-aging, Regenerative and Specialized Aesthetics: At Bella Marie Aesthetics we provide the highest quality cosmetic and aesthetic injectables including Botox, Daxxify, Jeaveau, Dysport, and Xeomin; The RHA line of Dermal Fillers, Restylane Fillers, and Platelet Rich Plasma (PRP/PRF) Treatments in Southern Pines, NC. The providers at Bella Marie Aesthetics also focus on helping our clients achieve ultimate skin health by utilizing proper medical grade products and integrating appropriate and evidence-based skin health procedures.
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